This week, we talk about the demands on the user experience role and speculate about the future of the profession. We continue our conversation from last week with Meena Kothandaraman, Experience Strategist at Twig + Fish and an esteemed professor in the Bentley University Human Factors and Information Design (HFID) graduate program.

Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email.

Relevant Forrester research:

"The Six Key Steps To Instituting Good Customer Research"

"The Power Of Storytelling For Experience Design"