How is technology transforming the guest experience in hospitality today? 

In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memorable stays in the modern era. From Richard’s early days in hospitality to the bold innovations propelling Mews into industry leadership, this episode is packed with insights for hoteliers and tech enthusiasts alike. 

Learn how Mews is reshaping hospitality with AI, loyalty systems, and space-time monetization, and hear Richard’s thoughts on balancing human-first service with groundbreaking tech. Plus, Richard shares personal anecdotes, his favorite historical lessons, and his ambitious vision for the industry's future.

Key Topics:

• How Richard's upbringing in Prague and diverse educational background shaped his innovative perspective on hospitality. 
• The importance of aligning innovation with a deep understanding of human needs in hospitality. 
• The shift from heads-in-beds to a full 24-hour guest experience. 
• How AI is revolutionizing guest interactions, operational efficiency, and hotel productivity. 
• The importance of understanding guest journeys and preferences. 
• Predictions for the integration of AI in guest services and operations. 

Tune in for an engaging mix of hospitality trends, actionable takeaways, and Richard's passion for redefining what hotels can achieve. Whether you're a hospitality pro or just curious about what’s next, this episode is one you won’t want to miss!

Sponsor spot:

This episode is sponsored by Mews: https://www.mews.com/en

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Richard on LinkedIn: https://www.linkedin.com/in/richard-valtr-79541410/

Mews: https://www.mews.com/en

For full show notes head to: https://themodernhotelier.com/episode/124

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Connect with Steve and David:
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David: https://www.linkedin.com/in/david-mil...