As a creative product business, there are many ways that you can get products in front of potential customers, and it’s thanks to the ever-growing reach and growth of technology that digital marketplaces have become a major component of the shopping process.

From ‘Amazon’ to ‘Not On The High Street’ and from ‘Etsy’ to ‘eBay’, third-party marketplaces appear to offer a lot of advantages in the form of increased traffic and exposure to new audiences, often with enticingly reasonable commissions and fees, but it’s important to remember that you’re not really in the business of selling, you’re in the business of acquiring customers, and that building relationships and creating repeat business and super-fans is the path to building a resilient retail business.

So, in episode 14 of The Resilient Retail Game Plan, I run through the pros and cons of using these marketplaces; the considerations for you to make before committing yourself and your stock to multiple digital outlets; and the expectations on you as a business owner once you start working with a third-party platform.