It's that time of year when Forrester's Customer Experience Index drops. In this episode, we get a preview of the 2018 results from analyst Faith Adams. She talks about the strategies that worked for companies to improve their scores, and the reasons why certain brands will see their scores drop this year. 

Faith will be discussing CX Index data results, and what brands should do to improve their scores at our CXNYC Forum next week, June 19-20. Join us! If you want to attend CX NYC 2018, use the promo code "Podcast" to receive a $500 discount when you purchase a ticket.

Research mentioned in this episode:

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