Dr. James Beckett chats with longtime friend and industry expert Rob Veres about the evolution of sports card collecting. They touch on pivotal changes, like PSA's integration into retail spaces, the significance of AI in streamlining operations, and the layers of management required for business growth. Rob highlights the importance of creating an emotional and transactional experience for customers while showcasing the diverse demographics now engaging with the hobby. The discussion covers strategies for maintaining a strong brand, fostering innovation, and the challenges and successes of modern sports card shops.

 

00:33 PSA Kiosk and Customer Convenience

02:54 Implementing AI in the Business

06:42 Management and Business Growth

08:02 Card Shop Comparisons and Innovations

16:00 Creating an Experience for Customers

19:08 Diversity and Future of the Hobby