Thank you, thank you, thank you! Developing a culture of thanks and gratitude. Don't just do "BIG THINGS" -- do lots of little things (in a system) and then do BIG THINGS on top of that system. Clark mentions two resources in this episode that you can email him for -- his 57 ways to thank and steward a donor, and his checklist for writing a good thank you letter. You can email Clark at [email protected]