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184: Change The Game — Lead Radical CX Innovation
The race is on. Customer expectations vs. CX innovations. The vast majority of organizations haven’t been able to keep up with, let alone surpass, customer expectations for years now. Forrester VP, Research Director, Harley Manning explains the types of radical innovation that organizations will need to win — a preview of what’s to come from Forrester’s CX NYC 2019 forum.
Click here to register.
$500 Promo Code: CXCASTNYC
June 11–12
View all episodes
By Forrester
4.8
4949 ratings
The race is on. Customer expectations vs. CX innovations. The vast majority of organizations haven’t been able to keep up with, let alone surpass, customer expectations for years now. Forrester VP, Research Director, Harley Manning explains the types of radical innovation that organizations will need to win — a preview of what’s to come from Forrester’s CX NYC 2019 forum.
Click here to register.
$500 Promo Code: CXCASTNYC
June 11–12
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