Carlos Paniagua is the co-founder and CTO of Glia - one of the leading digital customer service providers that to date has raised $107 million in VC investment. Coming from Guatemala originally, Carlos has spent a third of his life in Estonia, where he also resides currently and runs the technical team of Glia, while his co-founders and the rest of the team are based in the US.
In this episode, Carlos shares his experience in running a US-Estonian organization in terms of operations and fundraising. We also have an in-depth discussion on the realities and challenges of a startup CTO as well as a look into the role of digital channels for sales and customer service in the pandemic era.
The topics covered in this episode with Timestamps
[03:35] - Digital communication in customer service
[09:45] -Being based in Estonia and the US, operations, and fundraising
[34:10] - The role and reality of being a CTO in a fast-growing company
Find out more on https://www.pursuitofscrappiness.co/
Support for this episode comes from Nexpay > https://paynexpay.com/
===
See the video content exclusively on Linkedin > https://www.linkedin.com/company/pursuit-of-scrappiness/
Questions/suggestions? Join our Telegram group > https://t.me/pursuitofscrappiness
Support the show
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By Uldis Teraudkalns & Janis Zeps
5
11 ratings
Carlos Paniagua is the co-founder and CTO of Glia - one of the leading digital customer service providers that to date has raised $107 million in VC investment. Coming from Guatemala originally, Carlos has spent a third of his life in Estonia, where he also resides currently and runs the technical team of Glia, while his co-founders and the rest of the team are based in the US.
In this episode, Carlos shares his experience in running a US-Estonian organization in terms of operations and fundraising. We also have an in-depth discussion on the realities and challenges of a startup CTO as well as a look into the role of digital channels for sales and customer service in the pandemic era.
The topics covered in this episode with Timestamps
[03:35] - Digital communication in customer service
[09:45] -Being based in Estonia and the US, operations, and fundraising
[34:10] - The role and reality of being a CTO in a fast-growing company
Find out more on https://www.pursuitofscrappiness.co/
Support for this episode comes from Nexpay > https://paynexpay.com/
===
See the video content exclusively on Linkedin > https://www.linkedin.com/company/pursuit-of-scrappiness/
Questions/suggestions? Join our Telegram group > https://t.me/pursuitofscrappiness
Support the show
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