The Modern Hotelier

#218: Getting Guest-Facing Technology Right in Hotels | with Robert Grosz


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In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.

We dive into:

  • Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams 
  • The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiences
  • How mobile technology and personalization are transforming hospitality
  • Why technology should be part of hotel design conversations from day one

Robert's insights highlight not only where hospitality tech is today, but also where it’s headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.

Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHro

This episode is sponsored by WorldVue — https://www.worldvue.com/


Links:

Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/
WorldVue: https://www.worldvue.com/


For full show notes head to: https://themodernhotelier.com/episode/218

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

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The Modern HotelierBy David Millili & Steve Carran

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