Most things in life are either memorable or forgettable. 

Which one is your hotel?

How can you stand out from the crowd and be memorable?

Bashar Wali, the Founder and CEO of This Assembly & Practice Hospitality, has some great insights on how independent Hoteliers can stand out. He joins the show to talk about:

• How a good internal culture is the key to providing great guest experiences
• The importance of being a "memorable" hotel (and how you can be memorable)
• Why being "you", having a thing that you own, and being unapologetic about it, is the way to stand out
• His infatuation with water pressure
• Why hospitality isn't rocket science 
• How emotional intelligence is important for providing a "luxury" experience. 

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info, head to: https://themodernhotelier.com/episode/22