When NASA began planning long-term space missions, they realized technical skills weren’t enough — they needed astronauts with emotional intelligence. In this episode, Charles Duhigg shares a surprising story about laughter, connection, and how proving we’re listening can transform relationships, resolve conflict, and build trust.

Source: Supercommunicators: Unlocking the Language of Connection | SXSW 2024
Hosted by Sean Croxton
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