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In this episode, Traci Chernoff speaks with Lizabeth Wesely-Casella about the importance of internal communications and operational excellence in organizations. They discuss the role of HR in facilitating these processes, the challenges of internal mobility, and the need for external support to streamline operations. 

Lizabeth emphasizes that operational excellence is about delivering better, faster, and cheaper services while ensuring employee engagement and satisfaction. The conversation also addresses common concerns about streamlining leading to job loss and how important it is to align company values with operational goals. 

This conversation then takes a deep dive into operational excellence within organizations, particularly focusing on the role of HR and internal communications. They explore how fostering a culture of collaboration and understanding workflows can lead to improved engagement and productivity. The discussion emphasizes the need for effective communication strategies, feedback mechanisms, and the significance of face-to-face interactions in enhancing organizational clarity and community.

Chapters

00:00 Introduction to Operational Excellence and Internal Communications

02:31 The Role of HR in Operational Excellence

06:38 Challenges in Internal Mobility and Engagement

09:55 Understanding Operational Excellence

11:56 The Importance of External Support

16:36 Addressing Concerns About Streamlining

21:44 Aligning Company Values with Operational Excellence

23:18 Fostering Operational Excellence Across Departments

25:03 The Role of HR in Operational Excellence

27:03 Understanding Workflow and Team Dynamics

29:52 The Importance of Communication in HR

31:56 Tailoring Internal Communications for Engagement

34:11 Creating a Feedback Mechanism for Effective Communication

36:58 The Power of Face-to-Face Communication

41:08 Building Community and Clarity in Business

We hope you enjoyed Better, Faster, Cheaper: Unlocking Operational Excellence with Lizabeth Wesely-Casella. If you found our discussion insightful, we'd like you to take a moment to rate our podcast. Your feedback helps us grow and reach more listeners who are passionate about these topics. You can also leave a review and tell us what you loved or what you'd like to hear more of - we're all ears!

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About Our Guest: 

Lizabeth Wesely-Casella is the Founder and CEO of L-12 Services Corp., a Washington DC-based firm specializing in operational excellence. As a strategic advisor, she focuses on internal communication, attrition mitigation, workflow management, process improvement, and culture.

Lizabeth helps businesses enhance internal operations by leveraging team knowledge to reduce attrition and attract top talent. Her team fosters alignment and engagement to boost innovation and collaboration.

A nationally recognized speaker, Lizabeth shares internal communications best practices across North America.

Connect with Lizabeth Wesely-Casella here:

Access the CATs Tool Kit: https://l12services.com/bonus-tool-cats-tool-kit/ 

Connect with Traci here: ⁠https://linktr.ee/HRTraci⁠

Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed.

Please note that this episode may contain paid endorsements and advertisements for products or services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode.