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231: Part 1: Delight The Right Customers To Build A Successful Business
In this week’s episode, we discuss with Principal Analyst TJ Keitt about a new type of customers to consider to help companies prioritize which CX improvements to make. The questions we will answer in this episode is who is this new valuable customer segment? And what is the business case for focusing on this group of customers when prioritizing CX efforts?
Click the titles below for more on this topic:
* Delight The Right Customers To Build A Successful Business
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By Forrester
4.8
5050 ratings
In this week’s episode, we discuss with Principal Analyst TJ Keitt about a new type of customers to consider to help companies prioritize which CX improvements to make. The questions we will answer in this episode is who is this new valuable customer segment? And what is the business case for focusing on this group of customers when prioritizing CX efforts?
Click the titles below for more on this topic:
* Delight The Right Customers To Build A Successful Business
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