In this episode, the CX Cast host, Jenny Wise, reflects on what makes the CX Cast unique and hands off host duties to fellow CX analyst, Angelina Gennis. If you have any feedback or episode ideas, please email cxcast@forrester.com.

237: The Past, Present, And Future Of The CX Cast

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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237: The Past, Present, And Future Of The CX Cast

237: The Past, Present, And Future Of The CX Cast

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