Diversity and inclusion is being considered and displayed more and more, in organizations' brand statements, employee experience (EX), and hiring practices. However, most organizations do not reflect those commitments in the customer experience (CX) they put out into the world. This is a big miss and a big opportunity. In this episode, we discuss with Principal Analyst, Gina Bhawalkar, how to apply the lens of inclusion throughout the product development process.

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The Inclusive Design Imperative: Win And Retain More Customers

Get Accessibility Right: Recruit People With Disabilities Into The Design Process