The CX Cast

246: Enabling Employees In A Work From Home Model (R)


Listen Later

Great customer experience (CX) and employee experience (EX) go hand in hand.  To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs.  In this episode, we are joined by Verizon's Vice President of Sales and Service Operations, Ken Lain, to discuss his team's work supporting 17,000+ customer service employees as many transition to a work from home model.
Click the titles below for more on this topic:
Five Steps To Enable Customer Experience Delivery
Focus On Process, Technology, And Collaboration To Enhance Your Employee Enablement
The Five Factors That Supercharge CX Enablement
...more
View all episodesView all episodes
Download on the App Store

The CX CastBy Forrester

  • 4.8
  • 4.8
  • 4.8
  • 4.8
  • 4.8

4.8

50 ratings


More shows like The CX Cast

View all
HBR IdeaCast by Harvard Business Review

HBR IdeaCast

1,828 Listeners

The McKinsey Podcast by McKinsey & Company

The McKinsey Podcast

382 Listeners

Fareed Zakaria GPS by CNN

Fareed Zakaria GPS

3,469 Listeners

How I Built This with Guy Raz by Guy Raz | Wondery

How I Built This with Guy Raz

30,253 Listeners

What It Means: A Forrester Podcast by Forrester

What It Means: A Forrester Podcast

62 Listeners

Masters of Scale by WaitWhat

Masters of Scale

3,978 Listeners

Inside the Strategy Room by McKinsey & Company

Inside the Strategy Room

169 Listeners

Interesting Times with Ross Douthat by New York Times Opinion

Interesting Times with Ross Douthat

6,730 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,284 Listeners

The Ezra Klein Show by New York Times Opinion

The Ezra Klein Show

15,281 Listeners

Doing Customer Experience Right‬ with Stacy Sherman by Doing CX Right®‬

Doing Customer Experience Right‬ with Stacy Sherman

53 Listeners

The Rest Is Politics: Leading by Goalhanger

The Rest Is Politics: Leading

979 Listeners

The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis by Nathaniel Whittemore

The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

442 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

151 Listeners

Prof G Markets by Vox Media Podcast Network

Prof G Markets

977 Listeners