This week: William Swelbar, Chief Industry Analyst, Swelbar-Zhong Consultancy; Southwest short on communicating some big changes; A look at Delta's IT meltdown; American down and projects worse; Listener Q on SWA employee reaction to changes.

248 - Bill Swelbar, Chief Industry Analyst, Swelbar-Zhong Consultancy

Hosted by Scott McCartney, Fmr. Travel Editor/"Middle Seat" Columnist for The Wall Street Journal. Top Stories, C-Suite Guests, Listener Q's. The Leading Podcast Reaching Travel Industry Insiders, Frequent Flyers, & Aviation Geeks. Created by & Dedicated to Ben Baldanza.

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Hosted by Scott McCartney, Fmr. Travel Editor/"Middle Seat" Columnist for The Wall Street Journal. Top Stories, C-Suite Guests, Listener Q's. The Leading Podcast Reaching Travel Industry Insiders, Frequent Flyers, &amp; Aviation Geeks. Created by &amp; Dedicated to Ben Baldanza.

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248 - Bill Swelbar, Chief Industry Analyst, Swelbar-Zhong Consultancy

248 - Bill Swelbar, Chief Industry Analyst, Swelbar-Zhong Consultancy

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