“It’s your job as a manager that your employees know what they need to know….”

In this special episode, Mike Nash sits down with Eric Ummel, an Executive Vice President for CSAA Insurance Group (a AAA-affiliated company), as they discuss the nitty-gritties of successfully communicating with a remote workforce. When you don’t physically see your employees in the workplace, being a rock star communicator can be difficult. The two long-time friends discuss how to work around the communication barriers inherent in distributed teams, the advantages and disadvantages of digital communication, how information distribution is related to employee morale, how to be an information curator, creating a personalized communication plan with each employee, and much more. Enjoy!