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254: Uncovering Insights From CX Leaders
In this episode, we're joined by VP, Research Director Harley Manning to discuss a recent internal research effort to better understand the needs of Forrester clients. Iterative interviews with about 40 senior CX leaders helped to uncover what they're working on, what data and insights they're missing, and more.
Click the titles below for more on this topic:
Introducing Forrester Decisions
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By Forrester
4.8
4949 ratings
In this episode, we're joined by VP, Research Director Harley Manning to discuss a recent internal research effort to better understand the needs of Forrester clients. Iterative interviews with about 40 senior CX leaders helped to uncover what they're working on, what data and insights they're missing, and more.
Click the titles below for more on this topic:
Introducing Forrester Decisions
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