Choosing how to organize and operate a customer experience (CX) team depends on many factors, including the business's maturity, goals, structure, and culture. In this episode we're joined by Deborah Cornwell, Senior Vice President of Customer Experience at Assurant, to discuss how they've structured their CX team in a large, decentralized organization.

Click the titles below for more on this topic:

Evaluate Your Customer Experience Function's Maturity

Establish The Right CX Governance To Coordinate Enterprise Customer Focus

B2B2C Journey Mapping: Mapping The End-Customer Experience