Forrester principal analysts Maxie Schmidt and Joana de Quintanilha join Angelina to discuss Winning On Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld.

284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

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