Fifteen years ago, Jeffrey Fermin co-founded OfficeVibe, one of the world's first employee pulse survey platforms. Since then, the HR tech market has exploded with over 200 similar tools, yet global employee disengagement remains stubbornly high.

In this very honest episode, Jeffrey joins Al and Leanne to explain why the industry he helped create hasn't solved the problem it promised to fix. We dive into the "subscription economy" traps of HR Tech, the rise of "job hugging" in 2025/26, and why your fancy engagement dashboard might actually be making things worse.

🔥 What we cover this week:

The "Vitamin" vs. "Painkiller" Problem: Why most engagement tools only show you the problem but provide no help in actually fixing it.

The Ethics of AI in HR: How AI should act as an "amplifier, not a replacement" for human relations by removing manual tasks and surfacing contextual themes.

Job Hugging: Why employees are clinging to roles out of fear in the current market, and why this is actually the best time for employers to double down on culture.

Stop Building for the Dashboard: Jeffrey’s biggest regret from his early startup days and why we need to stop building for HR metrics and start building for the employee experience.

The Difference Between Engagement & Relations: How to distinguish between general culture "vibes" and serious employee safety or compliance issues that require platforms like AllVoices.

🎙️ Guest Information

Jeffrey Fermin is the Head of Demand Generation at AllVoices and the host of the People First podcast. He is a pioneer in the people analytics space and a vocal advocate for ethical, actionable HR technology.

Email: [email protected]

Website: www.allvoices.co

LinkedIn: linkedin.com/in/jfermin

Social Media (IG, TikTok, Youtube, Threads): @fermintalkswork

Podcast (YouTube): People First Podcast

📬 Connect with Al & Leanne

– LinkedIn: https://www.linkedin.com/company/truthlieswork

🧠 Mental health support

UK & ROI — Samaritans Call 116 123 or visit https://www.samaritans.org

UK — Mind Call 0300 123 3393 or visit https://www.mind.org.uk

US — Suicide & Crisis Lifeline Call or text 988 or visit https://988lifeline.org

Australia — Lifeline Call 13 11 14 or visit https://www.lifeline.org.au

Global helplines — https://findahelpline.com

Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals.