The CX Cast's very own co-host, Angelina Gennis, chats with Martin about her research into how to define, assess, and change organizational culture.

303: We Try Out Our Own Culture Research

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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303: We Try Out Our Own Culture Research

303: We Try Out Our Own Culture Research

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