Customers demand a more personalized experience across multiple channels and devices, yet brands can often struggle to deliver it at scale while ensuring they keep customer data secure.

Today we’re going to talk about how to create and deliver tomorrow’s digital customer experience using first-party data, personalized experiences, and multichannel communications.

To help me discuss this topic, I’d like to welcome Adeline Ashley, Director of Customer Engagement at Sitecore.

Resources

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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