Kevin discusses the importance of implementing standard operating procedures (SOPs) and job software in his fabrication shop to improve efficiency and quality. He shares how he took a step back to reevaluate his company and make necessary changes after a conversation with Josh from the Tradesman Experience. Kevin emphasizes the need for clear expectations, written job descriptions, and accountability in order to scale the business and provide a better product to customers. He also highlights the importance of saying no to clients that are not a good fit and focusing on the niche that his shop excels in. The conversation covers topics such as the challenges of hiring specialized workers, the importance of soft skills in the fabrication industry, the benefits of outsourcing certain tasks, the use of technology in fabrication, and the upcoming Fabricator Olympics event.

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