Product managers and CX pros have a lot of overlapping skills and responsibilities. What are they, and how can they lead to powerful collaboration? Principal Analyst Sam Somashekar gives an initial overview of what it means to be a product manager, revealing some exciting opportunities for both functions to be stronger together.

Featuring:

Sam Somashekar, Principal Analyst

Show Notes:

Product managers and CX pros have a lot of overlapping skills and responsibilities. What are they, and how can they lead to powerful collaboration? Principal Analyst Sam Somashekar gives an initial overview of what it means to be a product manager, revealing some exciting opportunities for both functions to be stronger together. We cover: 

What is product management? 

What is the typical background of a product manager? 

What key responsibilities does a product management team focus on? 

Where does overlap exist between CX and product management responsibilities? 

How can CX and product management collaborate in these overlapping areas?