In the first part of this two-part episode, John Trowbridge explains why he has been engaged as a private consultant to conduct a review of strata insurance practices (and who has engaged him). He walks us through the history of our strata insurance sector, including how brokers came to be involved and why commissions and broker fees are today so firmly entrenched in our system. John explains why a lack of transparency around these fees is not only a problem for owners, but the source of a conflict of interest for strata managers.

Don’t miss part 2 of this important conversation, next week.