How much thought does your organization give to the Employee Experience? And what tools can you use to enhance it?

In this year’s first episode of The Mind Tools L&D Podcast, Ross Garner and Owen Ferguson are joined by Danny Seals to discuss his new book The Insightful Innovator: How to level up your Employee Experience.

We discuss:

·       The advantages of strengthening the Employee Experience

·       How ‘designing a relationship’ can set your projects up for success

·       Tools and techniques to enhance the Employee Experience.

 

During the conversation, Danny referred to Employee SPIES (Services, Products, Interactions, and Experiences, while applying a Subscription model to work).

He also refers to EVP (Employee Value Proposition).

And he discussed The Ladder of Abstraction as a tool for connecting with stakeholder groups.

All are discussed in more detail in his book.

In ‘What I Learned this Week’, Owen recommended the research paper: Cook, A., Thompson, M., & Ross, P. (2023). Virtual First Impressions: Zoom Backgrounds Affect Judgements of Trust and Competence

Ross recommended The Economist’s workplace podcast Boss Class.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   

You can also email [email protected]

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with our speakers:

·       Ross Garner

·       Owen Ferguson

·       Danny Seals