Great customer experience is one of the building blocks for success. If you plan for the long term, having a solid customer experience system is a must. Victoria Meyer dives into the subject with the founder of Watermark Consulting, Jon Picoult. Jon looks at the mechanics of customer loyalty and why what you do for them matters. We take an in-depth view of the importance of the customer experience and what you can do to enhance it. Learn more about the ins and outs of business and building a relationship with your customers, and find success.

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