Kair Käsper and Martin Kõiva are co-founders of the Klaus app - a conversation review and QA platform for support teams used by globally known names such as Wolt, SoundCloud, Epic Games. They have known each other for more than 20 years, have run several business ventures together as well as both have the ex-Pipedrive tag on their resumes.
In our first-ever 2-on-2 episode we discuss the challenges startups face in customer service quality assurance, cover best/worst practices as well as talk about the overall value of investments into customer support. We also talk about creating a business from scratch, raising seed funding, and the “Pipedrive effect”
The topics covered in this episode with Timestamps
[02:00] - INTRO AND THE ORIGINS OF KLAUS
[07:00] - ON CUSTOMER SERVICE BEST/WORST PRACTICES & MAIN CHALLENGES
[17:40] - FIND OUT WHAT BOTH THE PORN INDUSTRY AND CHURCHES HAVE IN COMMON
[20:20] - 40% OF CONTACTS COME FROM TRIAL CUSTOMERS
[25:30] - ON BUILDING A STARTUP & STILL WORKING IN PARALLEL
[29:35] - STORY ON ‘ACCIDENTALLY’ GIVING DISCOUNT TO THE FIRST CUSTOMER
[31:15] - ON RAISING SEED INVESTMENT & GOOD / BAD THINGS ABOUT VCs
[37:45] – ON THE PIPEDRIVE EFFECT
{43:05] - ON BEING A REMOTE-FIRST COMPANY ‘BEFORE IT WAS COOL’
To reach out to Kair and Martin use:
Linkedin Kair: https://www.linkedin.com/in/kair/
Linkedin Martin: https://www.linkedin.com/in/martinkoiva/
Website: https://www.klausapp.com/
Find out more on https://www.pursuitofscrappiness.co/
Support for this episode comes from Nexpay > https://paynexpay.com/
===
See the video content exclusively on Linkedin > https://www.linkedin.com/company/pursuit-of-scrappiness/
Questions/suggestions? Join our Telegram group > https://t.me/pursuitofscrappiness
Support the show
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By Uldis Teraudkalns & Janis Zeps
5
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Kair Käsper and Martin Kõiva are co-founders of the Klaus app - a conversation review and QA platform for support teams used by globally known names such as Wolt, SoundCloud, Epic Games. They have known each other for more than 20 years, have run several business ventures together as well as both have the ex-Pipedrive tag on their resumes.
In our first-ever 2-on-2 episode we discuss the challenges startups face in customer service quality assurance, cover best/worst practices as well as talk about the overall value of investments into customer support. We also talk about creating a business from scratch, raising seed funding, and the “Pipedrive effect”
The topics covered in this episode with Timestamps
[02:00] - INTRO AND THE ORIGINS OF KLAUS
[07:00] - ON CUSTOMER SERVICE BEST/WORST PRACTICES & MAIN CHALLENGES
[17:40] - FIND OUT WHAT BOTH THE PORN INDUSTRY AND CHURCHES HAVE IN COMMON
[20:20] - 40% OF CONTACTS COME FROM TRIAL CUSTOMERS
[25:30] - ON BUILDING A STARTUP & STILL WORKING IN PARALLEL
[29:35] - STORY ON ‘ACCIDENTALLY’ GIVING DISCOUNT TO THE FIRST CUSTOMER
[31:15] - ON RAISING SEED INVESTMENT & GOOD / BAD THINGS ABOUT VCs
[37:45] – ON THE PIPEDRIVE EFFECT
{43:05] - ON BEING A REMOTE-FIRST COMPANY ‘BEFORE IT WAS COOL’
To reach out to Kair and Martin use:
Linkedin Kair: https://www.linkedin.com/in/kair/
Linkedin Martin: https://www.linkedin.com/in/martinkoiva/
Website: https://www.klausapp.com/
Find out more on https://www.pursuitofscrappiness.co/
Support for this episode comes from Nexpay > https://paynexpay.com/
===
See the video content exclusively on Linkedin > https://www.linkedin.com/company/pursuit-of-scrappiness/
Questions/suggestions? Join our Telegram group > https://t.me/pursuitofscrappiness
Support the show
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