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MSPs have 3x-ed their MRR in one year after implementing customer success (Marnie's clients).. That's why, on today's episode, CS expert and former CEO Marnie Stockman joins the show to discuss the importance of customer success in your MSP and how it can completely change your MSP's trajectory.

Chapters:
0:00 - Intro
1:20 - From school teacher to CEO
9:48 - Why is customer success important?
15:50 - How does customer success help growth?
20:09 - How should I implement CS with prospects?
31:19 - Growing MRR with customer success
39:55 - How should I implement CS with my current clients?
47:32 - CS vs customer experience
53: 28 - Who implements CS in my MSP?
58:32 - The importance of the personal touch
1:02:37 - Lead it Like Lasso

🤝 Connect with Marnie: https://www.linkedin.com/in/marniestockman/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📖 Get Lead it Like Lasso today: https://a.co/d/3MYY2DG

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g