Today we’re going to talk about AI in the contact center and how to balance voice AI, machine learning, and other types of automation with human contact center agents to deliver the optimal customer experience.

To help me discuss this topic, I’d like to welcome Mary Nelson, Chief Customer Officer, Aircall.

RESOURCES

Aircall AI research report: https://pages.aircall.io/ebook-business-sentiment-toward-ai.html?utm_medium=referral&utm_source=press&utm_campaign=fc--06-aiindexgkpoadcast-usa

Aircall website: https://www.aircall.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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