Bridging the Gap Between Self-Storage Automation and Customer Service Automated self-storage facilities are becoming increasingly popular. We're seeing more and more self-storage owners and operators take advantage of this technology with advanced Smart Entry systems providing tenants a fully automated rental experience without ever interacting with a manager if they choose. The big question about having an automated facility - what do tenants prefer and how is it affecting the self-storage industry? We sat down with Dean Booty, Owner of Stor More Self Storage and Travis Morrow, President of National Self Storage, in this debate on automation vs. customer service. If you're a self-storage owner or manager, this is a podcast you don't want to miss! Dean and Travis go back and forth with their diverse opinions on what they feel is best for the overall customer experience. Dean explains why he thinks a manager and staff onsite at all times is more effective, while Travis dives into the importance of providing options and delivering enhanced customer service using automation and why. Other topics covered in this podcast include:

• Self-storage smart entry
• Using technology to improve customer experience
• Self-storage security
• Virtual management
• And more!

Links Janus International Podcast - https://www.janusintl.com/news-media/blog/smart-self-storage National Self Storage Website- nationalselfstorage.com