Bill Catania of OneRail talks about inventory, visibility & shrinkage; empowering customers by normalizing data; & optimizing customer experience.

IN THIS EPISODE WE DISCUSS:

[07.07] An overview of OneRail, what they do, and how they help their customers.

"Don't ever think of us like a parcel shipping solution! What we're doing is delivering in localized markets – think about turning a store into a warehouse, turning a warehouse into a localized delivery zone."

[07.52] The latest at OneRail, and some of the big challenges they're focusing on right now.

"These days, you can't hear an earnings call from a retailer without hearing about product shrinkage – and about 65% of that is theft."

[08.38] Why inventory, visibility, and shrinkage – particularly related to theft – is a growing concern for retailers.

"It was easy when it was single-channel commerce. But now there's so many different channels, so many different shipping options – customers have demands they didn't have before. When product starts to move more, there's more risk."

[10.03] The recent survey, conducted by OneRail, dives deeper into the problem of inventory and shrinkage.

"Customers are counting on that product being at the store. But if it goes missing 500 miles ago, and the retailer doesn't know it, there's a mismatch in supply and demand. A lot of money goes into demand planning, and all that work goes out the window when items go missing."

[13.53] How OneRail utilized their findings to develop OmniPoint Inventory Visibility, a brand-new solution for their customers; and how it tackles inventory and shrinkage challenges.

"When you look at what it takes to be competitive in 2024, you have to be operating from data."

[17.17] The ideal client for OneRail's OmniPoint Inventory Visibility solution.

[1946] The challenges with data; the importance of empowering customers with the right data; and how OneRail is adding an extra layer that helps systems to connect and normalize data, helping retailers to make the right decisions.

"An organization could be working with 50 to 100 couriers – all sending data in different ways, some of them aren't even sending data! – and we're normalizing that data layer, so they can make sense of it and decision on it."

[22.25] The opportunity to be found in achieving improved inventory visibility and optimizing customer experience.

"Optimization is taking data and making iterative business decisions to reduce cost and improve experience."

[25.15] Why OneRail is moving up the order stream with delivery management solutions, and how they're helping customers to improve order decisioning and fulfillment logic.

"It's so much more than visibility – it's the ability to actually change an outcome."

[28.02] A big announcement, and the future for OneRail