“If my employees aren't feeling cared about, if their needs aren't met, if they don't feel like I have their back, they are not going to provide good customer service, and my customers are going to be bummed.”

In the fifth installment of our Season 2 kick-off series, Mike & Ethan cover the final of the Top 15 Management Skills. These skills are Be Available and Responsive, Follow Through and Follow Up, Make Your Expectations Clear, and Provide Resources and Training. Managers who practice these skills are more effective and have higher-performing teams. And from our experience, managers who totally neglect these skills tend to suck. Mike and Ethan get in-depth with each skill, providing research examples, personal accounts, and actionable tools along the way.

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