Charles Sustaita, Director of Customer Support at Coastline Academy, joins Angelina and Martin to discuss the imperative for AI leaders to fully embrace AI as a transformative technology for business efficiency and connectivity. The discussion highlights the importance of analytics, translation, and the concept of agentic work in leveraging AI for enhanced performance.

432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects

432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects

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