Maria Madrigal talks about her career journey; overcoming challenges in a male-dominated industry; her leadership style; & the achievement she's most proud of.

IN THIS EPISODE WE DISCUSS:

[06.56] An introduction to Maria and WSI.

[07.20] Maria's 24-year tenure at WSI, and what she loves about the business.

"I built relationships, I just love WSI, it's like a family… like home."

[08.02] Maria's first role as a window clerk and what it taught her.

"I saw a lot of disgruntled drivers, but that started my journey of building a thick skin!"

[09.27] Maria's perspective on formal education within the industry, and finding the balance between real-life experience and academic learning.

"Education is important, but there's no textbook that's going to teach you what you learn hands-on."

[11.27] The challenges Maria faced as a woman in a male-dominated industry.

[14.27] How WSI supported Maria in her journey to becoming their first female Director of Operations, and the role of both mentors and advocates in her growth.

[17.45] The three key qualities every mentor should have and Maria's advice for mentees.

"You've got to be brave enough to raise your hand – it's OK to ask for help… And if you don't ask, you don't get."

[19.25] The biggest challenge, and opportunity, for the industry right now.

"I know we have to be automated to be competitive… but, in doing so, the challenge is making sure we don't lose the connectivity with individuals, that personal one-on-one touch. With automation, we lose that."

[21.33] Maria's leadership style, and how it translates to success for her team.

[24.32] Maria's biggest achievement.

"I felt vindicated. The fact that I'm here, I am who I am now – that's a testament to my success."

[27.37] What winning the Women In Supply Chain 'Trailblazer' award means to Maria.

"For those that doubted me, here I am today as a trailblazer and a Director."

[28.31] Maria's biggest inspiration.

[29.27] The future for Maria, and WSI.