Customer experience pros know that they need to design emotionally compelling experiences that stand out from the crowd. But digital innovations risk being stymied by design tropes like overzealous push notifications and a predisposition towards screens. In this episode of CX Cast, we speak with Forrester analyst Andrew Hogan about what's driving these worrying trends and how companies can innovate their digital experiences and avoid falling in these design traps. For more on what keeps designers up a night, check out Andrew's latest report on the topic, Brief: The Things That CX Designers Worry About.

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