A (very) late night deep dive into today's current hot topic: the (allegedly) disastrous release of Jaclyn Hill's first products from her own makeup line, Jaclyn Cosmetics. In this episode, I explain why this is incredibly layered; from the product defects, to the implications of customer satisfaction versus safety, to her history with product launch issues, to her controversial approach to customer service. This is an interesting case study of a major content creator entering into commerce and learning on the fly the importance of quality control, self control, and relinquishing control as it relates to owning up to one's mistakes. I also discuss the industry of YouTube drama channels, the other industry heavy hitters, a conspiracy surrounding the timing of the launch relative to her marriage, and go through some of the main hypotheses I've read online over the weekend. Enjoy!