It was an honor to interview residential cleaning industry legend Debbie Sardone a second time. At the time of this recording, Debbie's first interview "A Buffalo Charges the Storm" was the third most-downloaded interview of the Smart Cleaning School's 45 published interviews. Debbie really barred all and shared personal stories she's never shared. It was a powerful episode with powerful stories and lessons.

  I wanted to re-connect in the beginning of this interview and ask her some follow-up questions on two quotes I loved from her first one. They were.

"When you are confident in your beliefs, you're not really wavering or shaking in your beliefs. It's much easier to shield off the bullets from your haters... much easier."
 
"Anyone can succeed when it's east, but will you still be standing when it's hard?"

 Debbie and I really dig into these topics in the first half of this interview. Here are some additional quotes from Debbie that are powerful.
 
"We are all influencers. Some of us have bigger platforms, but we're all influencing somebody for good or for bad. An influencer is neutral."
 
"You do desperate things when your business is a broken mess."
 
"It was the shame of what I did that helped me decide that I will never let my business get me to the point that it gets me to do something that I know is wrong."
 
"Leave people better than you found them. Treat people the way I should treat them, not the way they deserve to be treated."
 
"Learning produces results and results produce confidence."

This last quote lead Debbie and I to discuss knowledge versus confidence. We agreed that having more confidence than knowledge is called arrogance. They talk a big game, but have nothing to back it up. The opposite is called Imposter Syndrome. They have more knowledge than confidence and are afraid to speak up as they feel they don't belong. This is equally detrimental to arrogance because it hurts people. The arrogant can lead people into making them worse off. The imposters have the ability to help many, but are afraid to do it. This hurts people because they never actually help them.

"You need to break the pattern of quitting. Most of the people who quit in business. They go on to quit another business and another business. And when you see people that say they are serial entrepreneurs. Often times, they are serial quitters."


Read the rest of this article at the Smart Cleaning School website