Thoughts on one-pilot cockpits, Frontier drops its customer service line, pigeons on an aircraft carrier, get ready for Real ID, an A-10 pilot gets a flying award, the A-1H Skyraider joins the Museum of the US Air Force, a Mooney crashes into a transmission tower, and America’s best airports.

On November 4, 2010, Flight QF32 from Singapore to Sydney experienced a massive engine failure on the A380. Captain Richard Champion de Crespigny describes the explosion, the subsequent systems damage, the resulting cockpit chaos, and how the crew worked together to save all aboard. Sully said, “Those who propose single-pilot airline operations are wrong, dead wrong.”

Customers can no longer call Frontier airlines on the phone and speak with a live agent. Instead, customer service options are a chatbot Frontier’s website, 24/7 live chat, and social media channels including WhatsApp. The airline said, “[this] enables us to ensure our customers get the information they need as expeditiously and efficiently as possible.” Also, most customers prefer communicating through online channels.

The USS Langley, America’s first aircraft carrier and the US Navy’s first turbo-electric-powered ship, was launched on August 14, 1912. A pigeon house was built on the stern for food storage, nesting, training, and trapping areas. Carrier pigeons were used extensively in the past for military communications.

Real ID is an enhanced verification process for State-issued IDs, such as driver’s licenses. The Real ID Act was passed by the U.S. Congress after the Sept. 11, 2001, terrorist attacks and requires that driver’s licenses or state-issued IDs must meet the federal Real ID requirements to be accepted for boarding commercial flights. This takes effect on May 3, 2023.

Maj. Kyle Adkison accepted the Distinguished Flying Cross at Nellis Air Force Base, Nevada, for his combat achievements in Afghanistan. The Major is a test pilot with the 59th Test and Evaluation Squadron. In 2019, Adkison and his wingman, Capt. Erin Fullam, drove away enemy forces, protected the positions of friendly forces, and kept members of the U.S.-led military coalition alive, the Air Force said in a release.

The National Museum of the U.S. Air Force now has an A-1H Skyraider on display in the museum’s Southeast Asia War Gallery. This radial engine aircraft preceded the A-10 in an attack role and was in service from 1946 to the early 1970s in the U.S. and elsewhere to the 1980s.

The single-engine Mooney M20J crashed into a transmission tower. It took almost seven hours to extricate the pilot and passenger. Both individuals were injured and ambulances transported them to area trauma centers.

The Wall Street Journal says that San Francisco International is the best among the 20 busiest airports based on passenger numbers. Sacramento International is No.1 among 30 midsize facilities. In its ranking, the WSJ considered 19 factors, including airline on-time performance, average ticket prices, security line wait time, and airport concession costs. Also, the results of J.D. Power’s annual survey of passenger satisfaction and more. 

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Western Museum of Flight

Max Flight, David Vanderhoof, Rob Mark, and Max Trescott.