The RoadFS Podcast

76. Building a Small Business with Consistency, Marketing & PHENOMENAL Customer Service - Steven Chin

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This week Steven Chin, owner of PS Detail Products East Bay is our guest on RoadFS Detail Memoirs. He shares his dad's inspiring immigrant story of coming to America and building a strong distribution business of P&S Detail Products.   

In this episode, we explore: 

  • Coming to America and getting to work building a business 
  • How a broken fuse changed everything 
  • Steven's decision to take over the business 
  • The power of having a GREAT partner in P&S Detail Products 
  • Getting their first location and opening a small storefront 
  • Building a business on consistency and phenomenal customer service 
  • Steven's tips for building a strong small business; consistency, being available, customer service, smile, attentive, and persevere  

    • Guest:

    Steven Chin
    P&S Detail Products East Bay
    Instagram: instagram.com/psdetailproductseastbay
    Phone: 510-889-9107  

    Hosts:

    Jody Sedrick: https://instagram.com/jodysedrick
    Rod Puzey: https://instagram.com/rodpuzey 

    Website

    Zenware - https://zenware.com
    RoadFS - https://roadfs.com

    ...more
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    The RoadFS PodcastBy Jody Sedrick
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