In Season 6, Episode 3 of The Off the Clock Show, hosts Shawn Gervais and Marshall Hill tackle the fine line between building trust and overselling in today's “trust recession.” Shawn shares his proven Prescription Selling method—where, like a doctor, you ask questions, diagnose the need, and prescribe the right solution—used successfully at his auto shop. Marshall pushes back with insights on exceeding expectations and reflects on his recent oversold experience in the Bahamas, drawing parallels to the detailing industry.

To close things out, Shawn delivers a "Just the Tip" holiday challenge: using a “most consecutive no's” competition to sharpen upsell skills and boost ticket prices at your shop. Don’t miss this mix of sharp sales tactics and real-world lessons to keep your business thriving!

#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we dive into the essentials of hiring for success. Learn how to decide when it's time to hire, why subcontractors and part-time help might be a trap, and the value of investing in a strong team and workplace culture. We break down strategies to free yourself from day-to-day operations, empowering you to focus on scaling your business. Plus, in our Just the Tip segment, we drop actionable advice with our signature blend of humor and sharp insights. Tune in to shift gears from doing the work to driving the growth!

Season 6 gallops out of the gate with an electrifying episode about picking partners and vendors who actually deliver. We explore the parallels between betting on the right horse (by studying the jockey) and the high-stakes precision of F1 pit crews, where milliseconds can mean the difference between glory and disaster.

Then, in "Just the Tip," we turn up the heat with spicy strategies on how to ask the right questions, dig deep for red flags, and lock in a perfect vendor match—because nobody wants to end up saddled with a dud. This episode is fast-paced, edgy, and packed with tips to keep your business running like a finely-tuned engine!

In this knockout episode of The Off the Clock Show, we jab into the art of being entertaining to attract more eyeballs to your business. Shawn shares his playbook for spicing up marketing at Auto World, proving that storytelling isn't just for bedtime—it's for prime time. From making your audience crave weekly updates to using the holiday season as a content goldmine, we've got the tips to help your brand stay top of mind.

Oh, and we couldn't resist throwing some punches at the Mike Tyson vs. Jake Paul fight hype—drawing parallels to business challenges and the guts it takes to step into the ring (or, you know, your next big venture). Whether you're building engagement or battling self-doubt, this episode delivers "Just the Tip" you need to stay in the game.

#orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this insightful episode of The Off the Clock Show, we dive deep into how detailing shops can make the most of Black Friday and Cyber Monday. We discuss how important it is to plan early, emphasizing that a successful holiday promotion takes more than just last-minute discounts.

With tips on utilizing OrbisX’s advanced analytics, we show how digging into past stats can help tailor ads that truly resonate with customers. From identifying top services to analyzing sales trends, OrbisX offers the insights you need to create ads that hit the mark and maximize your return on investment.

We also break down the level of preparation required to ensure holiday ads are effective. From setting up segmented campaigns to building custom offers that appeal to specific customer profiles, there’s a lot to consider if you want to stand out in a crowded market. We explore the importance of well-crafted, tested messaging, and timing your ads for peak engagement, which can make a huge difference during the holiday rush.

To top it off, we share an outside-the-box example inspired by a contractor who brought in traffic through “see our process open houses.” By inviting customers to see your processes up close—whether it’s a demo on ceramic coating or an explanation of the detailing process step-by-step—you can create a memorable experience that builds trust, curiosity, and eventually, loyalty.

Open houses give potential clients a behind-the-scenes look, allowing them to see the care and expertise that goes into each service, helping to drive traffic to your business even after the holidays.Whether you’re looking to dominate Black Friday with a strategic ad campaign or build lasting connections through live demos, this episode has actionable advice to give your detailing business the holiday boost it needs!

In this action-packed episode of The Off the Clock Show, Shawn and Marshall reveal the secrets behind their unique approach to gaining exposure at the legendary SEMA car show. They share how they broke into this highly competitive scene with a bold strategy that any business can learn from. Drawing on a vivid analogy, they compare the business landscape to a school of fish under constant attack from all angles—sharks, birds, and more. By staying agile and thinking outside the box, they found a way to make OrbisX stand out and build lasting industry connections.

And it doesn’t stop there! In this week’s "Just the Tip" segment, they offer a clever strategy for businesses in the detailing and automotive space: how to leverage used car sales to bring in not just one, but two new customers for every sale. This tip is all about using minimal effort to double customer acquisition, turning each used car transaction into a powerful marketing tool. Whether you’re in the detailing industry or simply looking to grow your business, this episode is packed with inspiration and actionable insights.

In this eye-opening episode of The Off the Clock Show, we dig into the power of belief—why thinking you can and will conquer challenges could be your biggest edge in business and life. But self-belief isn’t everything; it’s also vital to assess what you’re not doing to fill the gaps you might not see. And for every motivated business owner, there's bound to be the odd lazy employee or two—so we’re breaking down how to address the slackers and build a team that thrives.

Plus, we look at the future of detailing in a world where robotaxis are real, and Tesla casually showed us their robotic cleaning crew for their upcoming robovan. Are we ready for the robots? Will the human touch still have a place in detailing? Find out in this episode!

hyperClean Car Care Products and OrbisX CRM for detailers bring you episodes every week jampacked with tips and marketing advice for your detailing business.

#orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

Buckle up for Season 5, Episode 19 of The Off the Clock Show, where we get down and dirty with the real talk on starting strong and why waiting around ain't gonna cut it. We're giving you the secret sauce to building your own customer universe while dodging the rookie mistake of turning metrics into meaningless targets. (Hint: that’s where most businesses fumble!) We’re all about those raw, real human interactions that can’t be measured in numbers. Plus, Shawn teases his upcoming Bahamas getaway, but not before Marshall drops some heat on how video content is changing fast—POV videos are blowing up in ads right now, and trust us, you wanna jump on this ride before it’s too late. We’re serving up all this and, as always, Just the Tip to help you get ahead in your detailing biz.

In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into some great topics that will help you prepare to crush the remainder of 2024 like a champ!

We kick off the episode with some funny stories and updates and then Marshall explains why wearing your logo isn't just a 9-to-5 thing—it's a 24/7 statement. Whether you’re grabbing milk or working the shop, sporting your uniform with pride can open doors (and wallets). Plus, Shawn breaks down his foolproof three-ingredient recipe for creating the perfect conversation with customers—hint: it’s all about context before content. Add in the three Ws of upselling (revealed in the episode), and you’ve got a strategy that'll have clients saying, "Take my money!"

Of course, there are the usual laughs: Marshall’s uncle-in-law is back with some bizarre travel stories, and Shawn shares gems from a TED Talk on cultural differences in cleaning—believe it or not, it totally applies to the detailing world.