In this episode ofThe Off The Clock Show, we break down the hot topic of disappearing Google reviews—why it’s happening and what you can do about it. We also recap last week's Super Bowl party and dive into why smart business owners don’t compete for attention during big events but instead find strategic ways to cut through the noise.

We highlight the power of omnipresence in your marketing and how Rolls-Royce mastered this by skipping car shows and showing up at aviation expos instead—because that’s where their customers were. Are you marketing in the right places, or just following the crowd?

Finally, we tackle a crucial question: Where do you want your business to sit on the spectrum—high volume with strong upsells or low volume with premium pricing? Understanding your ideal position can mean the difference between grinding for every dollar or creating a business that works foryou.

Don’t miss these insights—tune in now!

In this episode of The Off the Clock Show, we dive into the ever-evolving world of business innovation. The old-school methods—like rigid sales funnels—just don’t cut it anymore. Customers expect more than a straight path to purchase; they want engagement, education, and value along the way.

We explore how to transition from outdated strategies to creating a dynamic, interactive "playground" that not only informs and upsells but also builds lasting relationships. Whether you're running a small business or scaling an empire, understanding how to craft an engaging ecosystem for your customers is the key to long-term success. Tune in as we break down the shift from passive sales tactics to active customer experiences that drive loyalty and revenue.

In this episode of The Off the Clock Show, we dive deep into the details of maximizing your advertising game and your customer value. We discuss Shawn’s upcoming SEMA print ad for OrbisX and strategies for making the most out of event opportunities like the Mobile Tech Expo. Then, we get cheeky about the word “maintenance”—or as we’re calling it now, “service”—and explain why replacing one-time customers with loyal service plans can increase your customer value by a whopping 250%.

But wait, there’s more! Marshall’s revolutionary Ultra V2 tire dressing hits the scene, proving that a $100 investment can roll in a $2000 profit. Whether you’re looking to supercharge your revenue, entice new clients, or just get your hands on the hottest new products, this episode has you covered.

Just the Tip:

"Let’s talk about the art of seduction… for your ads. You don’t need to flash everything at once—a little mystery goes a long way. Tease your audience with value-driven hooks, and watch them beg to convert. Think of your ad like foreplay—build the excitement, and let them crave what comes next."

Tune in to learn how to work smarter, not harder, and turn even the naughtiest of maintenance tasks into revenue-driving services.

#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, Shawn and Marshall take a trip down memory lane, revisiting the highs, lows, and game-changing moments of 2024 in the auto detailing world. From lessons learned about building stronger teams to the strategic shift toward high-volume, quality-driven work, we break down why chasing exotic cars and ultra-high-ticket jobs might not be the dream it seems.

Looking ahead to 2025, we share our bold predictions for where the detailing industry is headed—from emerging trends to shifts in customer expectations and technology. Whether you're a seasoned pro or just starting out, this episode is packed with practical advice, future insights, and as always, a few laughs to keep things rolling.

#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In Season 6, Episode 3 of The Off the Clock Show, hosts Shawn Gervais and Marshall Hill tackle the fine line between building trust and overselling in today's “trust recession.” Shawn shares his proven Prescription Selling method—where, like a doctor, you ask questions, diagnose the need, and prescribe the right solution—used successfully at his auto shop. Marshall pushes back with insights on exceeding expectations and reflects on his recent oversold experience in the Bahamas, drawing parallels to the detailing industry.

To close things out, Shawn delivers a "Just the Tip" holiday challenge: using a “most consecutive no's” competition to sharpen upsell skills and boost ticket prices at your shop. Don’t miss this mix of sharp sales tactics and real-world lessons to keep your business thriving!

#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we dive into the essentials of hiring for success. Learn how to decide when it's time to hire, why subcontractors and part-time help might be a trap, and the value of investing in a strong team and workplace culture. We break down strategies to free yourself from day-to-day operations, empowering you to focus on scaling your business. Plus, in our Just the Tip segment, we drop actionable advice with our signature blend of humor and sharp insights. Tune in to shift gears from doing the work to driving the growth!

Season 6 gallops out of the gate with an electrifying episode about picking partners and vendors who actually deliver. We explore the parallels between betting on the right horse (by studying the jockey) and the high-stakes precision of F1 pit crews, where milliseconds can mean the difference between glory and disaster.

Then, in "Just the Tip," we turn up the heat with spicy strategies on how to ask the right questions, dig deep for red flags, and lock in a perfect vendor match—because nobody wants to end up saddled with a dud. This episode is fast-paced, edgy, and packed with tips to keep your business running like a finely-tuned engine!

In this knockout episode of The Off the Clock Show, we jab into the art of being entertaining to attract more eyeballs to your business. Shawn shares his playbook for spicing up marketing at Auto World, proving that storytelling isn't just for bedtime—it's for prime time. From making your audience crave weekly updates to using the holiday season as a content goldmine, we've got the tips to help your brand stay top of mind.

Oh, and we couldn't resist throwing some punches at the Mike Tyson vs. Jake Paul fight hype—drawing parallels to business challenges and the guts it takes to step into the ring (or, you know, your next big venture). Whether you're building engagement or battling self-doubt, this episode delivers "Just the Tip" you need to stay in the game.

#orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this insightful episode of The Off the Clock Show, we dive deep into how detailing shops can make the most of Black Friday and Cyber Monday. We discuss how important it is to plan early, emphasizing that a successful holiday promotion takes more than just last-minute discounts.

With tips on utilizing OrbisX’s advanced analytics, we show how digging into past stats can help tailor ads that truly resonate with customers. From identifying top services to analyzing sales trends, OrbisX offers the insights you need to create ads that hit the mark and maximize your return on investment.

We also break down the level of preparation required to ensure holiday ads are effective. From setting up segmented campaigns to building custom offers that appeal to specific customer profiles, there’s a lot to consider if you want to stand out in a crowded market. We explore the importance of well-crafted, tested messaging, and timing your ads for peak engagement, which can make a huge difference during the holiday rush.

To top it off, we share an outside-the-box example inspired by a contractor who brought in traffic through “see our process open houses.” By inviting customers to see your processes up close—whether it’s a demo on ceramic coating or an explanation of the detailing process step-by-step—you can create a memorable experience that builds trust, curiosity, and eventually, loyalty.

Open houses give potential clients a behind-the-scenes look, allowing them to see the care and expertise that goes into each service, helping to drive traffic to your business even after the holidays.Whether you’re looking to dominate Black Friday with a strategic ad campaign or build lasting connections through live demos, this episode has actionable advice to give your detailing business the holiday boost it needs!

In this action-packed episode of The Off the Clock Show, Shawn and Marshall reveal the secrets behind their unique approach to gaining exposure at the legendary SEMA car show. They share how they broke into this highly competitive scene with a bold strategy that any business can learn from. Drawing on a vivid analogy, they compare the business landscape to a school of fish under constant attack from all angles—sharks, birds, and more. By staying agile and thinking outside the box, they found a way to make OrbisX stand out and build lasting industry connections.

And it doesn’t stop there! In this week’s "Just the Tip" segment, they offer a clever strategy for businesses in the detailing and automotive space: how to leverage used car sales to bring in not just one, but two new customers for every sale. This tip is all about using minimal effort to double customer acquisition, turning each used car transaction into a powerful marketing tool. Whether you’re in the detailing industry or simply looking to grow your business, this episode is packed with inspiration and actionable insights.