Buckle up for Season 5, Episode 19 of The Off the Clock Show, where we get down and dirty with the real talk on starting strong and why waiting around ain't gonna cut it. We're giving you the secret sauce to building your own customer universe while dodging the rookie mistake of turning metrics into meaningless targets. (Hint: that’s where most businesses fumble!) We’re all about those raw, real human interactions that can’t be measured in numbers. Plus, Shawn teases his upcoming Bahamas getaway, but not before Marshall drops some heat on how video content is changing fast—POV videos are blowing up in ads right now, and trust us, you wanna jump on this ride before it’s too late. We’re serving up all this and, as always, Just the Tip to help you get ahead in your detailing biz.

In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into some great topics that will help you prepare to crush the remainder of 2024 like a champ!

We kick off the episode with some funny stories and updates and then Marshall explains why wearing your logo isn't just a 9-to-5 thing—it's a 24/7 statement. Whether you’re grabbing milk or working the shop, sporting your uniform with pride can open doors (and wallets). Plus, Shawn breaks down his foolproof three-ingredient recipe for creating the perfect conversation with customers—hint: it’s all about context before content. Add in the three Ws of upselling (revealed in the episode), and you’ve got a strategy that'll have clients saying, "Take my money!"

Of course, there are the usual laughs: Marshall’s uncle-in-law is back with some bizarre travel stories, and Shawn shares gems from a TED Talk on cultural differences in cleaning—believe it or not, it totally applies to the detailing world.

In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into the details of how your detailing business could fall victim to the Osborne Effect—and, more importantly, how to avoid it like a seasoned pro.

We'll cover the dangers of prematurely advertising seasonal promotions and how it can send your business into a tailspin. Thinking about hiring a marketing company?

We break down the pros, cons, and all the in-betweens so you can make an informed decision (before you hand over the cash).

But that's not all!

We’re dropping a free mini-ebook: a 365-day marketing plan for your detailing and ceramic coating biz—your blueprint to sidestep marketing chaos and stay ahead of the game. And in this week's Just the Tip, we're getting strategic—because sometimes a little forethought goes a long way... especially in business.

Download the ebook now and get ready to dominate your year with smart marketing moves!Download the FREE ebook here: https://orbisx.com/wp-content/uploads/2024/09/365-day-plan-the-marketing-playbook.pdf

Courtesy of Shawn Gervais from OrbisX CRM

Detailers, we’re back - and this time, we’re coming in hot with the most laughable reason someone objected to getting a ceramic coating (yeah, apparently, it’s connected to car theft in Canada’s crime capital - don’t ask). Then we get down to business - literally. Are you self-employed, or are you building an actual business? There's a difference, and we’re here to give you the hard truth. And if you think that’s all we’ve got, hold on tight. We’re taking a page out of Michelin’s playbook and showing you how creating a simple booklet can make your detailing shop the hottest thing on the block for new leads.Oh, and don’t miss Just the Tip - this one’s all about using that booklet to your full advantage (yeah, we went there). Time to shine, boys and girls.

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we’re diving into how you can harness the power of the "devil's advocate" in your business to drive creativity forward. Instead of getting frustrated when your team pushes back on your ideas, understand that their feedback might just be the spark that leads to your next big breakthrough. Cookie-cutter businesses are where creativity goes to die—so lean into that friction and use it to fuel innovative solutions.

We also get real about facing fears and the pivotal moments that come with running a business. Drawing inspiration from the movie Soul, we explore the tough questions every business owner must ask: Are you still hungry to be a detailer? And if you are, how can you push even harder every day to stay passionate about your work? Sometimes, the dream isn’t what we thought it would be, and that’s when it’s time to pivot and find a new path that reignites your passion.

Join us for an episode packed with practical advice, honest reflections, and the no-nonsense insights you expect. Learn how to embrace challenges and push through to find creative solutions and renewed motivation in your business.

Catch all the action on YouTube and Spotify now!

#orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. This week, we dive into a crucial lesson for every car detailer: stop pinching pennies on your products! Over-diluting or obsessing over dilution ratios might seem like a cost-saving move, but it's actually a trap. The truth? Product costs are the cheapest part of your business, so it's better to use the right products to get the job done right.

In our second segment, Shawn takes the wheel to tackle the dreaded customer comeback. When a customer returns with a complaint, don’t just assume they’re being difficult. Instead, it’s time to light a fire in your business (figuratively, of course!) and get everyone on your team involved in solving the issue. Prioritizing the customer's needs and rectifying the situation quickly can transform those 2-3 star reviews into glowing 5-star testimonials—and bring in a flood of referrals.

Join us for an episode packed with practical advice, a touch of humor, and the no-nonsense insights you expect. Learn how to use your products wisely and turn customer complaints into golden opportunities.

Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the power of Karma Rewards—a system that goes beyond traditional sales commissions by rewarding your staff for going the extra mile. Discover how this approach can boost morale, increase productivity, and ultimately elevate your business.

And you know we've got Just the Tip ready to sharpen your business acumen. This week, we're getting real about the hard work it takes to succeed. It’s not just about putting in the hours—it’s about putting in the right kind of hours. We explore the concept of “sharpening your sword” through thousands of hours of dedication, practice, and relentless effort.

Join us for an unfiltered discussion packed with practical advice, a dash of humor, and the edgy insights you crave. Learn how to implement Karma Rewards in your business and why putting in the work is the only way to truly succeed.

Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we break down the differences between organic and paid ads, and how you can use organic methods to capture attention and supercharge your paid ad campaigns.

Of course, Just the Tip is back with more sizzling business insights. This week, we delve into the art of crafting compelling offers versus making convincing arguments. Learn how creating irresistible offers and mastering marketing can give your business the edge it needs.

We also continue our Olympic-themed discussion, analyzing the ads shown during the games and how brands are winning the attention war by telling stories rather than jumping straight into sales. The marketing landscape has changed, and we're here to show you how to adapt and thrive.

Join us for an action-packed episode filled with practical advice, edgy humor, and the unfiltered insights you crave. Discover how to leverage both organic and paid ads, create compelling offers, and tell captivating stories that resonate with your audience.

Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the benefits of implementing an annual membership fee to unlock exclusive perks at your business. Discover how the right perks and strategy can skyrocket your success and create loyal, returning customers.

And you know we’ve got Just the Tip ready to serve up some hot business wisdom. This week, we're talking about the grit and dedication it takes to make it in business, drawing comparisons to the 2024 Olympics in Paris. Just like the athletes pushing their limits for gold, we explore the hard work and perseverance needed to reach the top in the detailing industry.

Join us for an engaging episode filled with practical advice, a dash of humor, and the edgy flair you love. Learn how to implement membership perks and understand the relentless effort required to achieve business success.

Catch all the action on YouTube and Spotify now!