In this episode of The Off the Clock Show, we rip the band-aid off the harsh truth—some detailers aren’t broke because of the market, they’re broke because of themselves.

We break down a viral post from a 10-year detailing veteran blaming everything but himself for a painfully slow season. Spoiler: the problem isn’t the economy—it’s the lack of processes, no real marketing, and zero diversification. If you’re still hoping walk-ins will float your business in 2025, you’re already sinking.

We talk revenue-boosting product strategies that fill the gaps between visits, a slick upsell method to replace that tired “gift basket with your detail” play, and call out some fake “industry experts” along the way.

Plus, Marshall shares a real-world horror story of two wrap shops who fumbled the sale with messy quotes, poor communication, and endless delays—lessons every detailer needs to hear if they want to stop bleeding leads and start printing profits.