Many brands think that focusing on creating an environment where all feel welcome is enough to ensure that people from underrepresented and underserved communities feel like they belong with you. It's not. If you want to increase customer acquisition of people from these communities focus your efforts on what we cover in this episode. <a href="https://www.dropbox.com/scl/fi/jtfz72co0mjomju58zxjw/IM_Ep-81_Do-this-to-increase-customer-acquisition-for-people-from-underrepresented-and-underserved-communities.pdf?rlkey=bx5926z2cvrxxot9r3uo7gwwb&dl=0">Get the episode transcript</a><a href="www.inclusionandmarketing.com/newsletter">Get the Inclusion & Marketing Newsletter</a><a href="https://www.nytimes.com/2019/01/14/dining/drinks/craft-beer-diversity-ambassador.html">New York Times Article about the craft beer market</a><a href="https://inclusionandmarketing.com/ep-54-creating-inclusive-influence-marketing-campaigns-with-tinashe-chaponda/">Episode 54: Creating inclusive influencer marketing campaigns with Tinashe Chaponda</a>

Many brands think that focusing on creating an environment where all feel welcome is enough to ensure that people from underrepresented and underserved communities feel like they belong with you. It's not. If you want to increase customer acquisition of people from these communities focus your efforts on what we cover in this episode. Get the episode transcript Get the Inclusion & Marketing Newsletter New York Times Article about the craft beer market Episode 54: Creating inclusive influencer marketing campaigns with Tinashe Chaponda

Many brands think that focusing on creating an environment where all feel welcome is enough to ensure that people from underrepresented and underserved communities feel like they belong with you. It's not. If you want to increase customer acquisition of people from these communities focus your efforts on what we cover in this episode. <a href="https://www.dropbox.com/scl/fi/jtfz72co0mjomju58zxjw/IM_Ep-81_Do-this-to-increase-customer-acquisition-for-people-from-underrepresented-and-underserved-communities.pdf?rlkey=bx5926z2cvrxxot9r3uo7gwwb&amp;dl=0" rel="noopener noreferrer">Get the episode transcript</a><a href="www.inclusionandmarketing.com/newsletter" rel="noopener noreferrer">Get the Inclusion &amp; Marketing Newsletter</a><a href="https://www.nytimes.com/2019/01/14/dining/drinks/craft-beer-diversity-ambassador.html" rel="noopener noreferrer">New York Times Article about the craft beer market</a><a href="https://inclusionandmarketing.com/ep-54-creating-inclusive-influence-marketing-campaigns-with-tinashe-chaponda/" rel="noopener noreferrer">Episode 54: Creating inclusive influencer marketing campaigns with Tinashe Chaponda</a>

81. Do this to increase customer acquisition for people from underrepresented and underserved communities

Brand growth today depends on removing friction from your marketing and customer experience to attract and retain more of the people you want to serve.

Frictionless Growth Marketing is the podcast for marketers, business leaders, and founders who want to grow by eliminating the messaging, experience, and strategy gaps that quietly push customers away every single day.

Hosted by Sonia Thompson, Inclusive Growth and Customer Experience Strategist, the show breaks down how modern brands drive sustainable growth by designing frictionless customer journeys, building trust with identity-rich growth communities, and adapting to changing consumer expectations with clarity and confidence.

Each week, you’ll hear practical insights, real brand examples, and candid conversations with marketing leaders and subject-matter experts on:


  
Brand strategy that fuels long-term business growth in the age of modern marketing



  
Customer acquisition, retention, and loyalty in today’s market



  
How friction shows up across the customer journey — and how to remove it



  
Identity-driven marketing, cultural relevance, and belonging



  
What’s actually working now with today’s values-driven consumers




If you want to reach more of the people you’re meant to serve — and convert more of them — without relying on outdated formulas or brute-force tactics, Frictionless Growth Marketing will show you the new rules of modern marketing and growth.

Because when you remove friction, you remove barriers to growth — for your customers and for your business.

Business

Marketing

Brand growth today depends on removing friction from your marketing and customer experience to attract and retain more of the people you want to serve. Frictionless Growth Marketing is the podcast for marketers, business leaders, and founders who want to grow by eliminating the messaging, experience, and strategy gaps that quietly push customers away every single day. Hosted by Sonia Thompson, Inclusive Growth and Customer Experience Strategist, the show breaks down how modern brands drive sustainable growth by designing frictionless customer journeys, building trust with identity-rich growth communities, and adapting to changing consumer expectations with clarity and confidence. Each week, you’ll hear practical insights, real brand examples, and candid conversations with marketing leaders and subject-matter experts on: Brand strategy that fuels long-term business growth in the age of modern marketing Customer acquisition, retention, and loyalty in today’s market How friction shows up across the customer journey — and how to remove it Identity-driven marketing, cultural relevance, and belonging What’s actually working now with today’s values-driven consumers If you want to reach more of the people you’re meant to serve — and convert more of them — without relying on outdated formulas or brute-force tactics, Frictionless Growth Marketing will show you the new rules of modern marketing and growth. Because when you remove friction, you remove barriers to growth — for your customers and for your business.

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81. Do this to increase customer acquisition for people from underrepresented and underserved communities

81. Do this to increase customer acquisition for people from underrepresented and underserved communities

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