"Before I make my choice about what I'm going to do -- because I'm seeing the 'thing' not being done right, or well, or at all -- ask myself these two questions: Where is the employee in terms of skill? Where is the employee in terms of will? Get that sorted first, and whichever quadrant we land in gives me a lot of clues as to what I need to do next."

In this episode, Mike Nash is joined by Nash Consulting coach Val Jeffords to discuss the Skill-Will Matrix for classifying employees', well, skill and will with a particular task or job. Notably, each typology in the matrix requires different management and leadership approaches, a reality often overlooked in the workplace. Mike and Val discuss how managers often default to corrective action without assessing skill and will, a habit that can have detrimental effects in the workplace and can severely damage morale and trust.

Text the word “LEADING” to 66866 to be added to Nash Consulting’s monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.