Luxury hotels operate under constant pressure to deliver — and the leaders who guide them have to stay ahead of the curve.

In this episode, Glenn Haussman and Anthony Melchiorri talk with Cesar Wurm, SVP of Member Strategy and Development at The Leading Hotels of the World, about how top-tier properties adapt, elevate service, and maintain strong partnerships across global markets.

Cesar also shares lessons from his own leadership reinvention and how strategy, communication, and creativity shape the modern luxury guest experience.

This episode is brought to you by Actabl — Actabl gives you the power to profit. Visit Actabl.com.

What we cover:

💡 How LHW helps hotels differentiate in a crowded luxury market 🏨 Where guest expectations are moving next 🤝 How transparency strengthens operator–owner relationships 🍽️ The growing weight of food & beverage strategy 📈 Why strong leadership alignment improves performance

Your turn: What's the biggest change you think luxury hotels will face in the next two years?