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00:02:46 Psychologist Shelly Gable coined the term “active and constructive responding”

00:12:42 A truly active and constructive response

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• Your response to someone’s good news can vary, being passive or active, constructive or destructive. Aim for active, constructive responses that acknowledge and reflect the emotion and energy in a speaker’s message.

• Give compliments—but keep them rare, sincere, specific, and appropriate.

• Avoid giving advice. Problem-solving is best achieved by helping people discover what they themselves think, rather than telling them.

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