If KPIs, OKRs, and vague performance reviews make you feel like you're constantly proving yourself—and still never "doing it right"—this episode will click.
April is joined by Radhika Dutt (electrical engineer, startup builder, author of Radical Product Thinking, and an ADHD-identified leader) to unpack why goals and targets often backfire, crush curiosity, and fuel burnout—especially for neurodivergent brains that thrive on meaning, pattern-finding, and problem-solving.
Instead of "hit this number," Radhika introduces a different way to work (and lead): puzzle setting + puzzle solving, using her OLA framework—a practical method you can apply in corporate, healthcare, education, and everyday life.
In this episode, you'll learn:
- What OKRs and KPIs actually are—and why they often create performance theater instead of real progress
- How target culture trains people to hide "bad numbers," making leaders the last to know when something is wrong
- Why goal systems get gamed (the Microsoft support-queue example) and how that destroys morale for people who care about quality
- The emotional cost of performance culture: masking, burnout, and losing intrinsic motivation
- The shift that helps neurodivergent people thrive: move from goal-setting to puzzle-setting
- How to set a strong puzzle using the 3 O's:
- Observation (what's happening)
- Open Questions (what we genuinely don't know yet)
- Objective (the puzzle summary)
- How to solve puzzles without binary "pass/fail" thinking using 3 questions:
- How well did it work?
- What did we learn?
- What will we try next?
- How to respond to vague performance feedback by turning it into a puzzle you can clarify and act on (including an OT/healthcare example)
- Why psychological safety is required for this approach—and how leaders can model it without "shooting the messenger"
- What the performance trap looks like at work and in personal life (chasing the next target → fast track to burnout)
- When goals do work: repetitive tasks (reps at the gym) vs complex work that needs exploration (puzzles)
Radhika also shares real outcomes from puzzle-led work (including growth and churn improvement) and why it's okay—and necessary—to ask open questions you don't yet have answers to.
Free toolkit + framework: Radhika's OLA (Observe, Hypothesize, Learn, Adapt) resource (link in show notes) Connect with Radhika: LinkedIn (link in show notes) Upcoming book: releasing ~2027 (Radhika welcomes listener stories using the framework)
If you're tired of performing and ready to problem-solve like your brain actually wants to—this one's for you.